When a settlement report has failed it will appear as a bunch of random numbers on the terminal. Those random numbers are not so random. The first two letters will either be “RB” or “QD” that is the first questions you must ask

RB Errors

“RB” is a reject batch error code that is received when a transaction in a particular batch is not being accepted. To correct this issue please check mReports. Go into Auth and Capture and view the rejected Capture. (Hint: It will appear red). mReports will display the transaction that is held up the batch. Void the transaction and settle the batch. You may then attempt to offline the voided transaction back into the terminal. Please advise that if you complete a reversal the original authorization can NOT be be used. Be sure to Delete the Transactions using the steps below.

Delete a Transaction

1. Press the GREEN Enter Key
2. Press the Down Arrow Key until. you see the option for “OTHER”
3. Select Other
4. Select the Delete Trans Options
5. Press the Down Arrow Key until. you see the option for “Account Number”
6. Select Account Number
7. Enter the Last 4 Digits of the rejected transaction.
8. Press the far right flat line key (F4) to select the transaction.
9. The Terminal will ask to you to confirm the deletion. Select YES
10. Attempt to complete the settlement

QD Error

“QD” (Duplicate Batch) is a settlement error code that will display on the terminal when the previous batch has the same batch number. QD errors are almost always due to communication errors. Specifically, terminals that are connected to phone lines. This typically indicates that Sierra (TSYS Server) has already received the settlement but the terminal did not receive a “Good Batch” or “Accepted” response from Sierra. The first step is to Print a Detail Report from the terminal. Then determine which transactions have already been settled and which transactions have not been settled. If all of the transactions have been settled you may delete the batch using the instructions shown below to clear the QD Error. HOWEVER, if the terminal contains both settled and unsettled transactions you MUST offline the deleted transactions that have already been settled.   If you fail to offline the deleted transactions back into the terminal, the merchant WILL NOT get paid.

Delete an Ingenico Batch 

1. Press the # Key
2. Select Batch Menu
3. Select Delete Batch
4. Enter Admin Name. The admin name is the number 1
5. Enter Admin Password. The admin password is 123456A
6. The terminal will print a report and ask you to confirm the batch deletion. Select Yes.
7. This should clear the QD Error.

Second Solution

If you have only a few previously settled transactions you may tackle this in a quicker manner. You can delete the transactions in the terminal using the instructions above. Then you may advance the batch number by 11. Check in mReports to see the latest batch number. If you fail to delete any of the already settled transactions you will be double charging the merchant’s customer.

Advancing the batch number

1. PRES THE # Key
2. Batch Menu
3. Batch #
4. Press Enter
5. Enter New batch Number
6. Press Enter
7. Settle Batch